Our Policies

Booking and Payment

All bookings are made through the Paragon Rentals platform and are confirmed once payment is successfully processed in US dollars. Prices, fees, and taxes are shown in full before you complete a reservation. Payment methods accepted on the platform may include credit card, Stripe, PayPal, or other providers offered at checkout. Hosts receive payouts according to the schedule described in their host agreement. If you have a question about a charge, contact our support team through the site before disputing it with your payment provider.

Cancellations

Each listing displays its own cancellation policy before you book, and that policy determines whether a cancelled stay is refunded in full, refunded in part, or not refunded. Refunds are issued to the original payment method where possible. If a host cancels a confirmed reservation, guests are offered a full refund or assistance finding a comparable alternative property. Platform-initiated cancellations due to safety or fraud concerns are always fully refunded to the guest.

Property Care

Guests are expected to treat each property with reasonable care, follow the house rules listed on the listing page, and report any damage or maintenance issue promptly through the platform. Ordinary cleaning is included in the cleaning fee shown at checkout; guests should leave the property in reasonably tidy condition. Hosts are expected to keep their listings accurate, safe, clean, and in the condition advertised, including working locks, smoke and carbon monoxide detection where required, and honest photos and amenities.

Guest Conduct

Guests agree to use properties lawfully and respectfully, to respect neighbors and community rules, and to observe any limits on parties, events, smoking, pets, and maximum occupancy stated on the listing. Unregistered visitors, unauthorized gatherings, and illegal activity are prohibited. Violations may result in cancellation of the stay without refund, removal from the platform, and, where applicable, reporting to authorities.

Liability Disclaimer

This summary is provided for general information only and does not constitute legal advice or the complete terms of service. Bookings are subject to the Paragon Rentals Terms of Service, which govern in the event of any conflict with this page. To the maximum extent permitted by applicable law, Paragon Rentals acts as a marketplace connecting guests and hosts and is not responsible for the condition, legality, or suitability of individual listings beyond the obligations expressly stated in its terms. Guests and hosts remain responsible for their own conduct, property, and compliance with local laws.