Booking & Guest FAQ
Booking Basics
How do I book a property?
Browse available properties, select your dates, review the total price, and confirm your booking. You'll receive an instant confirmation with all the details and host contact information.
Can I send a custom offer to a host?
Yes. Many hosts accept custom offers. Use the offer feature on the property page to propose your price. The host can accept, counter, or decline. This is great for longer stays or off-season bookings.
How do I know if a property is available?
Each property has a live calendar showing available and blocked dates. You can also see pricing variations by date. Calendars sync in real time so availability is always accurate.
Payments & Pricing
What payment methods are accepted?
We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, and cryptocurrency. All transactions are processed securely with bank-level encryption.
When am I charged for my booking?
Payment is processed when you confirm your booking. For stays longer than 30 days, a partial payment may be collected upfront with the remainder due before check-in.
Is my payment information secure?
Yes. All payments are processed through industry-leading providers with PCI DSS compliance, 3D Secure authentication, and end-to-end encryption. We never store your full card details.
Cancellations & Refunds
What is the cancellation policy?
Cancellation policies are set by each host and displayed on the property listing before you book. Common options include flexible (full refund 24+ hours before check-in), moderate (5+ days), and strict (14+ days).
How do I cancel a booking?
Go to your Bookings page, select the reservation you want to cancel, and follow the cancellation process. Refunds are processed automatically based on the host's cancellation policy.
Will I get a refund if I cancel?
It depends on the cancellation policy and timing. Flexible policies offer full refunds closer to check-in, while strict policies may only offer partial refunds. The exact terms are shown before you confirm your booking.
What if the host cancels my booking?
If a host cancels, you receive a full refund automatically. Our system also notifies you immediately so you can find an alternative property. Hosts who cancel frequently face account restrictions.
Modifying Your Booking
Can I change my booking dates?
You can request a date change through your bookings page. If the new dates are available and the host agrees, the modification is processed and any price difference is charged or refunded.
Can I add more guests to my booking?
You can update the number of guests through your booking details. If the property has a guest limit or additional guest fees, these will be reflected in the updated total.
How do I communicate with my host?
Use the real-time chat feature on the platform to message your host directly. You can discuss check-in details, ask questions about the property, or request special arrangements.
Ready to Book?
