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Paragon Rentals
Legal

Refund Policy

Learn how Paragon Rentals handles refunds and cancellations for your bookings.

Paragon Rentals, Inc. — A Wyoming Corporation

Website: www.paragonrentals.ai

Last updated: October 16, 2026

1. Overview

Paragon Rentals, Inc. ("Paragon," "we," "us," or "our") operates an online marketplace at www.paragonrentals.ai that allows sellers to list their properties and buyers ("renters" or "guests") to book and rent those properties. Paragon acts as the intermediary that holds and transmits funds between guests and sellers, and is registered with the Financial Crimes Enforcement Network (FinCEN).

This Refund Policy forms part of, and should be read together with, our Terms of Service ("TOS") and the disclaimers posted on our website. In the event of any conflict, the TOS governs.

2. Discretionary Refunds Governed by the Terms of Service

All refund decisions are discretionary and are made by Paragon based on the specific circumstances of each case and on compliance with our Terms of Service. Where a user has breached the Terms of Service, Paragon reserves the right to deny, reduce, or condition any refund accordingly. Paragon makes the final determination on every refund request.

3. Accepted Payment Methods

We accept payments through the following processors:

  • PayPal
  • Stripe
  • MoonPay Commerce (cryptocurrency)

Cryptocurrency notice: Payments made via MoonPay Commerce in cryptocurrency are generally irreversible. Where a cryptocurrency refund is approved, it will be processed in accordance with the then-current capabilities of the payment processor, and may be issued as account credit or by alternative means at Paragon's discretion.

4. Refund Eligibility

There are two separate refund tracks, each with its own timing requirement.

4.1 Cancellation Before the Booking

To be eligible for a refund by cancellation, a guest must request the cancellation at least twenty-four (24) hours before the booking date. Requests made within twenty-four (24) hours of the booking date are not eligible for a refund under this track.

4.2 Misrepresentation Dispute After the Booking

If a property was misrepresented, a guest may file a dispute through our website within twenty-four (24) hours after the booking date is complete. The guest must provide substantial evidence supporting the claim and explain what occurred. A Paragon administrator will review the dispute. If the dispute is upheld, Paragon may refund the guest directly and withhold the corresponding payout from the seller.

5. Non-Refundable Fees

In all cases, only the listing amount (the rental cost) is eligible for refund. The following are non-refundable under all circumstances:

  • The $5.00 booking fee
  • All payment processor fees charged by PayPal, Stripe, or MoonPay Commerce

6. How Refunds Are Issued

Approved refunds are returned to the original payment method where possible. Processing times vary by payment processor. Cryptocurrency refunds are subject to Section 3 above.

7. Changes to This Policy

Paragon may update this Refund Policy at any time. Continued use of the platform constitutes acceptance of the updated policy.

8. Contact

For questions about this Refund Policy or to file a dispute, visit www.paragonrentals.ai.